---
title: "Admin: Create Trigger Emails/SMS"
description: Trigger emails in the SIS are automated messages set up to send based on specific actions or events.
---

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2. [Settings & Security](https://help.schoolpathways.com/knowledge/settings-security?hsLang=en)
3. [Trigger Emails](https://help.schoolpathways.com/knowledge/settings-security?hsLang=en#trigger-emails)

October 3, 2025

# Admin: Create Trigger Emails/SMS

## Trigger emails in the SIS are automated messages set up to send based on specific actions or events.

---

**Table of Contents**

1. [Navigation](https://help.schoolpathways.com/knowledge/admin-create-trigger/welcome-emails#Navigation)
2. [SMS Trigger](https://help.schoolpathways.com/knowledge/admin-create-trigger/welcome-emails#SMS)
3. [Trigger Emails for Staff Permissions](https://help.schoolpathways.com/knowledge/admin-create-trigger/welcome-emails#Permissions)
4. [Welcome Emails](https://help.schoolpathways.com/knowledge/admin-create-trigger/welcome-emails#WelcomeEmails)

---

Trigger Emails are in an Admin section of the SIS. Please contact your School Admin if you have questions regarding this area. 

**Navigation:**

- Go to **Admin \> Settings \> Trigger Emails**

                **![Screenshot 2025-10-03 at 12.03.02 PM](https://help.schoolpathways.com/hs-fs/hubfs/Screenshot%202025-10-03%20at%2012.03.02%20PM.png?width=517&height=507&name=Screenshot%202025-10-03%20at%2012.03.02%20PM.png)**

 

 

**Scroll through the different sections to find the Trigger Email you desire to Edit**

- We have different areas of the SIS that uses Trigger Emails, if there is a section you can not edit, it is usually because you have not paid for that part of the SIS (Such as Application and Lottery SLS) reach out to School Pathways if you have any questions.
- Be sure to Enable the Letter (click save if you enable prior to editing the body of the letter)
- Click **Edit** to Edit the Body
- Be sure the click **Save** to Save any Changes
  
  ![Screenshot 2025-10-03 at 12.06.02 PM](https://help.schoolpathways.com/hs-fs/hubfs/Screenshot%202025-10-03%20at%2012.06.02%20PM.png?width=588&height=282&name=Screenshot%202025-10-03%20at%2012.06.02%20PM.png)

**The trigger emails created here on this screen, are the emails that will go out to:** 

- Staff
- Parents
- Students

---

**You may also send Trigger notifications VIA SMS**

- Those Subjects with the capability will include a tab next to the Email section, as shown in the example below

![Screenshot 2025-10-03 at 12.16.36 PM](https://help.schoolpathways.com/hs-fs/hubfs/Screenshot%202025-10-03%20at%2012.16.36%20PM.png?width=670&height=106&name=Screenshot%202025-10-03%20at%2012.16.36%20PM.png)

---

**Trigger Emails for Staff Permissions** are created under the **Security** section

   ![Screenshot 2025-10-03 at 12.21.23 PM](https://help.schoolpathways.com/hs-fs/hubfs/Screenshot%202025-10-03%20at%2012.21.23%20PM.png?width=670&height=43&name=Screenshot%202025-10-03%20at%2012.21.23%20PM.png)

- This will allow your staff to be notified if they do/ or do not have permissions for a specific section or function of the SIS.

---

**To Invite those Staff, Parents and Students to log into the SIS/ Portal, click the link below to view how to send out the Welcome/Trigger Emails**

- Send Trigger/ Welcome Email to Staff member  
  [Send Staff Welcome Emails User Guide](https://help.schoolpathways.com/knowledge/send-welcome-/trigger-emails-to-staff?hsLang=en)
- Send Welcome /Trigger Email to Student/Parent  
  [Send Welcome /Trigger Emails to Students/Parents User Guide](https://help.schoolpathways.com/knowledge/page/admin/security/login_letters?hsLang=en)

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[![School Pathways Horizontal logo DARK](https://help.schoolpathways.com/hs-fs/hubfs/School%20Pathways%20Horizontal%20logo%20DARK.png?width=200&height=93&name=School%20Pathways%20Horizontal%20logo%20DARK.png "School Pathways Horizontal logo DARK")](https://help.schoolpathways.com/knowledge?hsLang=en)

| [Webinar Registration Link](https://www.gotostage.com/channel/6ad5fe45cab0462a930c0420a4bb82e9) | [SIS Log In](https://milestone.plsis.com/mod.php/index.php?) | [School Pathways Blog](https://www.gotostage.com/channel/6ad5fe45cab0462a930c0420a4bb82e9) | Contact Us |
| --- | --- | --- | --- |

 

[mailto:customerservice@schoolpathways.com](mailto:customerservice@schoolpathways.com)

```json
{
  "@context" : "https://schema.org",
  "@type" : "Organization",
  "address" : {
    "@type" : "PostalAddress",
    "addressCountry" : "USA",
    "addressLocality" : "Portola",
    "addressRegion" : "CA",
    "postalCode" : "96122",
    "streetAddress" : "PO Box 432"
  },
  "description" : "School Pathways offers K-12 Student Information System (SIS) and education software for charter schools and non-traditional programs.",
  "email" : "hello@schoolpathways.com",
  "logo" : "https://learn.schoolpathways.com/hubfs/School%20Pathways%20Horizontal%20logo%20DARK.png",
  "name" : "School Pathways",
  "sameAs" : [ "https://www.linkedin.com/company/school-pathways-llc", "https://www.facebook.com/schoolpathways/", "https://x.com/_schoolpathways" ],
  "telephone" : "866-200-6936",
  "url" : "https://schoolpathways.com/"
}
```