Canvas - User Resolution

User Resolution is the process of linking existing Canvas Users to their School Pathways user (Students and Staff)

User Resolution is performed in each school (Scope) where your Canvas two-way integration is enabled. We recommend this process be performed frequently during the start of your school year to link students and staff to their existing accounts.

• Links existing users in Canvas to their existing School Pathways user
• Prevents duplicates- matches on name, email, ID
• Offers suggestions on partial matches when an exact match isn't found
  
  

Navigation:

Reports>External Bridging>Canvas LMS Integration Status 

Permissions:

To access this page and perform any of the fuctions, users must have access to the below permission element (or added into the below security group)

Element: /canvas_lms_dashboard.php

Security Group: Canvas Administrator

Steps:

When accessing the Staff or Students tab on the Canvas status page, note any red bubbles and missing External IDs. This indicates that the users have not yet been synched with Canvas.

A new user is created upon adding them to a Canvas connected School Pathways class

Existing Canvas users have to be connected to their School Pathways counterpart. 

• If you see a RED bubble next to a student or staff, then click the link for User Resolution on the top left of your screen.
• On the next screen, the defaults are set and you can change the user between staff and students as needed. Click Submit

Types of Matches:

Exact Matches: Users who match on Name, Email, ID

Example-Kacie Jester matched on name as well as the Local ID and the Canvas SIS User ID

• "Current SIS Link" column is blank=Not connected

Partial Matches: The system has found some connection between the Canvas user and the School Pathways user. 

• Save to link once confirmed they are a match

On either of these two options, it is safe to check the box and link the users if everything looks good. 

For Exact Matches, the boxes are checked by default, scroll down and click Accept and Continue

For Partial Matches, the checkboxes will need to be checked manually (ideally this is to ensure users are not linked by accident to the wrong user account). Once ready, click Accept and Continue

Once the users are matched, you can wait overnight for classes and grades to sync, or run an immediate push of the bridge from the main Canvas Dashboard page