If the parent is not seeing all of their students on the right hand side pop up in the portal, or if a staff member is not seeing the sibiling records attached on the dashboard, please complete the following steps.
- Pull both students’ family information tabs on the registration page and confirm which parent file you will keep and which will be deleted.
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Select the parent file that will be deleted
- Click the Delete Icon in the right-hand corner of the parent.
- Type Confirm in all caps and click the Remove Parent button.
- Click the “New Parent Record” button on the Parent/Guardian Information page
- Reenter in the Following information and those sections with a red asterisk on screen:
- Name Entry
- Relationship to (Student)
- Other Personal Information
- Address Information
- Contact Information
- Work Information
- Military Information
- Once complete, press save.
- Once saved, it will return you to the Demographics tab
- Return back to the Parent/ Guardian Information Header
- Observe the new Parent Record
- Toggle the Information within the Parent Column, including
- Whether the Parent is the Primary
- Whether the Parent Lives with Student
- Send Student Mailings to this Parent
- Hide this parent from Transcripts
- Restrict Access to Student's Portal
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View the student’s dashboards to confirm you are seeing the parent and sibling listed
