Setting Up Trigger Emails with Multi-Language Support

Introduction to Multi-Language Trigger Emails

Trigger Emails are automated messages sent when specific actions occur within the system. For families whose preferred communication language is not English, Trigger Emails can also be configured in multiple languages.

To ensure multilingual Trigger Emails are sent correctly, schools will need to complete a few setup steps, including adding the appropriate language to the Trigger Email and updating the preferred language for the student and/or parent or guardian.

Always include and keep the English version of the email along with any other languages.

Step 1: Updating Preferred Language in the System

School Policies regarding communications have been implemented.

Navigate to: Admin > Settings > Policies > Communication > #7 Default Language for Trigger Emails
Choose the preferred language settings for Parents, Students, Staff, Reg-Online, Application & Lottery.
Customize the language preference for each category as needed.
For the Student Portal, REG-Online & our paid module Application & Lottery, preferred languages view Policy #8

Step 2: Adding Languages to Trigger Emails

Navigate to: Admin > Settings > Trigger Emails
First, select Add Language under the Language Setting header if your preferred choice is not listed already.
Select Save
A blank copy of each Trigger Email will create for the language added.
Select the language under the same Language Setting, then select Show All in the right hand corner. This will showcase all of those blank trigger email sections.
The Categories will be blank upon intial creation; select Show Disabled next to the Section to view the templates.

Enable these Templates and click on the edit button.
Edit the Template as you would your English templates, with the translated language in place.

Each triggered email in all sections will require manual updates as this is a manual process.

Utilize the Pre-population fields on the right hand side.
One complete, select Save.
Reminder: The system does not automatically translate Trigger Emails. Be sure to enter the translated content directly into the appropriate language section when setting up the Trigger Email.

If you choose a language other than English and do not add the translated language to your trigger templates, the email trigger will default to English.

Step 3: Modify the Student and Parent/Guardian Preferred Language Communications

To ensure students and parents/guardians receive communications and Trigger Emails in their preferred language, navigate to the Student Dashboard.
Select the Registration tab.
From the Demographics tab, scroll down to the Contact Information section.
Select the Students Preferred Language for Communications.
Select Save.